Happy Dog Grooming LLC

Refund and Returns Policy

Thank you for shopping at Happy Dog Grooming LLC (“Happy Dog Grooming,” “we,” “us,” or “our”). We want you to be completely satisfied with your purchase of pet grooming supplies from our online store. If you are not entirely satisfied with your purchase, we’re here to help.

  1. Returns:

1.1. You have 14 days to return an item from the date you received it. To be eligible for a return, your item must be UNUSED, in the same NEW condition that you received it, and in the original packaging.

1.2. To initiate a return, please contact us at happydoggroomingllc@gmail.com to obtain further instructions on returning the item.

1.3. Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment. Please note that shipping charges are non-refundable.

1.4. You are responsible for the cost of return shipping, except in cases where the return is due to an error on our part (e.g., incorrect or defective item).

  1. Refunds:

2.1. If you are approved for a refund, it will be processed within 5 business days of receiving the returned item. The time it takes for the refund to appear in your account may vary depending on your financial institution.

  1. Exchanges:

3.1. If you need to exchange an item for a different size, color, or model, please contact us at happydoggroomingllc@gmail.com to arrange for an exchange. You will be responsible for any price difference and applicable shipping costs.

  1. Damaged or Defective Items:

4.1. If you receive a damaged or defective item, please contact us immediately at happydoggroomingllc@gmail.com with details and photos of the damage or defect. We will work with you to resolve the issue promptly, either by providing a replacement or issuing a refund.

  1. Exceptions:

5.1. Certain items are not eligible for return or refund, including:

  • Items marked as final sale or clearance.
  • Personalized or custom-made items.
  • Perishable goods, such as food or treats.
  1. How to Contact Us:

6.1. If you have any questions or concerns about our Refund and Returns Policy, please contact us at happydoggroomingllc@gmail.com.

By making a purchase from our online store, you agree to abide by the terms of this Refund and Returns Policy. We reserve the right to update or modify this policy at any time without prior notice.